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SHIPPING & RETURNS

Shipping Policy

Thank you for choosing to shop with us, we want to ensure that your shopping experience is smooth and hassle-free, including the shipping process.

 

Please take a moment to familiarize yourself with our shipping policy:

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  1. Order Processing Time:

    • Once your order is placed, it will be processed. Please note that business days do not include weekends or holidays.

    • During peak seasons or promotional periods, order processing times may be slightly longer, but we strive to process orders as quickly as possible.

  2. Shipping Methods:

    • We offer various shipping methods to cater to your needs.

    • Please note that the estimated delivery times are only estimates and are not guaranteed. Actual delivery times may vary depending on factors such as destination, customs, and unforeseen circumstances.

  3. Shipping Costs:

    • Shipping costs are calculated based on the total weight, size, and destination of your order. The shipping charges will be displayed at checkout before you confirm your purchase.

    • We may offer free shipping promotions for specific order thresholds or promotional periods. Details regarding any ongoing free shipping offers will be clearly communicated on our website.

  4. Tracking Your Order:

    • Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

    • It may take a short period of time for the tracking information to be updated after the shipment has been dispatched. Please allow for this delay and check back periodically for updates.

  5. International Shipping:

    • We offer international shipping to select destinations. However, please note that additional customs fees, taxes, or import duties may be applicable upon arrival in your country. These charges are the responsibility of the recipient and are not included in the shipping charges paid at checkout.

    • We recommend checking with your local customs office for information on any potential fees or restrictions before placing an international order.

  6. Undeliverable Packages:

    • In the event that a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, or if the package is not claimed within the designated timeframe, it may be returned to us.

    • If your package is returned to us as undeliverable, we will contact you to arrange for reshipment. Additional shipping charges may apply in such cases.
       

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with us is exceptional.

Return & Exchange Policy

Thank you for shopping with us, we want you to be completely satisfied with your purchase, and we understand that sometimes returns may be necessary.

 

Please read our return policy below to understand our guidelines and procedures:

  1. Eligibility:

    • To be eligible for a return, the item(s) must be in unused, undamaged, and resalable condition, with all original tags and packaging intact.

    • Some items, such as perishable goods, intimate apparel, and personalized items, may not be eligible for return due to hygiene or customization reasons. Please check the product description or contact our customer support team for clarification before making a purchase.

  2. Return Process:

    • To initiate a return, please contact our customer support team within the specified return window. 

    • Please securely package the item(s) to be returned, including all accessories and documentation.

    • We recommend using a trackable shipping service to return the item(s) and retaining the shipping receipt as proof of return.

    • The customer is responsible for all return shipping costs.

  3. Refunds and Store Credits:

    • Once we receive and inspect the returned item(s), we will process the refund or issue a store credit, depending on your preference.

    • Refunds will be issued to the original payment method used during the purchase.

    • Please note that the original shipping charges are non-refundable.

    • If you choose a store credit, it will be issued in the form of a gift card or voucher, which can be used for future purchases on our website.

  4. Exchanges:

    • We currently do not offer direct exchanges. 
       

Please note that our return policy may be subject to change, and any updates will be communicated on our website.

 

If you have any further questions or need assistance with a return, please don't hesitate to reach out to our customer support team.

 

We are here to ensure your satisfaction and provide a seamless return experience.

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